Sony: Why won't "Fright Night 2011" Bluray play on S480 ?

tachikoma83

4 billets depuis
Feb 26, 2012

Rédigée le Mar 5, 2012 9:23 PM

Latest response

Thank you for your most recent e-mail.

In regards to this matter I can advise you that I will escalate this matter to Sony's technical team and should a firmware update become available to resolve this issue, this will be found on the products model page as found in the link below.

http://www.sony.co.uk/support/en/product/BDP-S380

My apologies that I can not be of immediate help regarding this matter, however hopefully a resolution to this issue will become available in the near future.

Thank you for your enquiry.

Yours sincerely

Richard Clarke
Customer Information Centre
SONY UNITED KINGDOM

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tachikoma83

4 billets depuis
Feb 26, 2012

Rédigée le Mar 5, 2012 9:34 PM

Latest Response

Thank you for your most recent e-mail.

In regards to this matter I can advise you that I will escalate this matter to Sony's technical team and should a firmware update become available to resolve this issue, this will be found on the products model page as found in the link below.

http://www.sony.co.uk/support/en/product/BDP-S380

My apologies that I can not be of immediate help regarding this matter, however hopefully a resolution to this issue will become available in the near future.

Thank you for your enquiry.

Yours sincerely

Richard Clarke
Customer Information Centre
SONY UNITED KINGDOM

My Reply

I'm not going to lie Richard, but to be honest I find that completely unacceptable. The almost flippant nature you've dealt with this query is nothing short of disregard fro customer service. I paid £100 for the player but had it just been me that was experiencing difficulties I'd understand but the very fact that I've drawn your attention to several other cases should be more of a cause to do something about it.

I find it quite infuriating that priority for firmware updates tends to only be with the PS3 the last update being February 16th 2012, when the last update for standard players was on the 30th of November 2011. I can't imagine why this would be the case.

This is a matter that needs to be resolved quicker than you're proposing as when it boils down to it, Sony has taken my money for what is a essentially a defective product.

I would hope that you'd perhaps taken an active interest in any customer who's provided you with their hard earned.

If the matter is not resolved soon I do feel that it'd only be reasonable if I took this further.

Thank you

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togwag

2 billets depuis
Feb 25, 2012

Rédigée le Mar 27, 2012 12:20 AM

Have we heard anything else about this at all

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fitterdog

4 billets depuis
Jan 26, 2012

Rédigée le Mar 31, 2012 9:05 PM

Has anyone got any answers on this yet, I have the exact same prob amongst other titles the latest not to play is the new nick cage film trespass........very frustrating a blu ray player that does not play blu ray discs is not much good, Expected more from SONY.

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palumbex

1 billets depuis
Apr 1, 2012

Rédigée le Apr 1, 2012 10:57 PM

Same problem for me. S185 less than two months old. I gave up on Fright Night. Now The Help won't play. Both Touchstone films. Ridiculous. I have not tried contacting Sony yet. On the evidence of this thread they seem to be acting disgracefully on this matter.

The good thing is that I was about to buy a Sony Vaio Laptop for £877. I now have come to my senses and realise that the Sony name means very little and will be weighing up other cheaper and higher spec options.

I have no problem returning this player for a full refund. It is what you are entitled to when you are sold a product that is not fit for purpose.

I really should have stuck with Panasonic. I will in future.

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stoopot

1 billets depuis
Apr 8, 2012

Rédigée le Apr 8, 2012 11:48 PM

Same problem, I have BDV-E280 all up to date. Black screen and system locks - great!

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gofrost

117 billets depuis
Oct 9, 2010

Rédigée le Apr 13, 2012 10:16 AM

i've had same problem where bluray discs cause player to shut down tried to play on s370,s580 and ps3 all with same issue all updated to latest firmware the discs all rented from lovefilm are the fighter,snatch,the mummy and bad teacher other blu ray discs play fine and this is first for me as the players are nearly 2 years old and have had no issues before are these just bad discs ?

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pascal20122

6 billets depuis
Feb 18, 2012

Rédigée le Apr 13, 2012 1:15 PM

i have now the same problem also with the blu ray disc movie: HELP

....same problem like fright night on both sony blu ray player unbelievable sony shame on you!!!

only on my sony laptop it works fine...

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Bravia55HX923

1,828 billets depuis
May 12, 2011

Rédigée le Apr 13, 2012 6:20 PM

Hi All,

i dont know about you lot but i will say this, i have watched this thread grow and grow and i think this has gone far enough!, come on Sony where is the solution?, you rely on this forum to gain knowledge from peeps using your products, yet when faced with an issue such as this you hide in the closet!, surely half the work on this is done already with your PS3's and Laptops able to play these BluRays so why is it such an issue with the players, what have you done thats different on the PS3 and Laptops?, and why on earth can this not be implimented on the players?

Answers please, like yesterday would be good!

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Noc0de

3 billets depuis
Apr 24, 2012

Rédigée le Apr 24, 2012 11:27 AM

I logged a case with Sony on Friday 20/4 (as I've got this issue on my BDP-380) and got the below link from Customer Support:

http://sonycic.custhelp.com/app/answers/detail/a_id/1850/kw/the%20help

The link as of 5/4 says:

We are currently in liaison with Japan who have suggested that a Firmware update will rectify this problem. At the moment we have no date on when this will be available but we will keep you updated via this article.

Well, I guess we just hold tight and hope for a firmware update. I've used the "notify me" alert on the bottom right hand corner of the above article to get notified when there's a change.

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katzsisters

9 billets depuis
Feb 4, 2012

Rédigée le Apr 24, 2012 12:00 PM

As the OP, I'm surprised and and shocked that it's taken Sony so long to do something about this.

OK, on the scale of things it's not stopping us using the BRP at all, BUT Sony have had our money and our trust for a long time.

I also find it hard to believe a company like Sony can't afford to buy BR disks as part of a copmpatibility and research library. They can be bought new for £17 or less !

I wonder if Sony will be getting out of the complete AV thing as well as TV's soon ?

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Bravia55HX923

1,828 billets depuis
May 12, 2011

Rédigée le Apr 24, 2012 12:04 PM

perhaps they have gone to collect the firmware update in a CANOE!, for all the time its taken.

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Noc0de

3 billets depuis
Apr 24, 2012

Rédigée le Apr 27, 2012 4:00 PM

I very much doubt that Sony is getting out of the AV business anytime soon

I also doubt the tardiness in investigating this issue has anything to do with Sony's unwillingess to purchase a Bluray disc. I suspect it just comes down to a priority decision on the severity/impact on their customers i.e. the entire time there was a low number of reported cases they just prioritised other issues/fixes above it.

They're clearly aware of the issue now given the above support centre article and I imagine we will get a fix at some point - it's just unfortunate they cannot be more specific about timelines.