Sony: Why won't "Fright Night 2011" Bluray play on S480 ?

Why won't "Fright Night 2011" Bluray play on S480 ?

Sujet créé le Feb 22, 2012 10:34 PM , dernière réponse le Jun 19, 2012 2:47 PM

katzsisters

9 billets depuis
Feb 4, 2012

Despite trying another Fright Night disk, both Blockbuster rental disks refuse to show anything.

It showed couple of screens that looked like the menu background, and then it looked like the player had switched itself off. Sio I gave it ten minutes to no avail.

I had a look at the disk, but it was very clean with no scratches, so we took it back and got another copy. Exactly the same thing !

The 480 is updated to the latest firmware, and just to be sure, I attempted to reload the firm again to be told "already loaded"

The assistant said nobody else had any trouble with "Fright Night", so it must be the player. However, it played a "Don't Be Afraid Of The Dark" bluray perfectly, along with my usual test BD "Avatar - Collector's Edition "

Bravia55HX923
1,825 billets depuis
May 12, 2011

Rédigée le Feb 6, 2012 11:40 AM

Hi,

it could be that the player is trying to access BD Live content, i know from experience it can take a while to load however 10 mins is a bit excessive.
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katzsisters
9 billets depuis
Feb 4, 2012

Rédigée le Feb 6, 2012 11:49 AM

I've tried it with BD Live disabled, and reset the whole 480, but still no joy.
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Catmambo
2,009 billets depuis
Aug 28, 2003

Rédigée le Feb 6, 2012 4:50 PM

Could well be a problem with that particular movie - every now and then, the studios do something funky with a title meaning the players can't play back.Last disc we had was Source Code I think - these problems only come to light thanks to people watching the movies.

If you could be so kind as to call the service centre and explain the title refuses to play ( having tried multiple discs, updated firmware and factory reset, our guys will then get a copy of the disc and can hopefully reproduce the error and start work on a fix to be included in a later firmware)

Apologies and thanks for flagging the issue.
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katzsisters
9 billets depuis
Feb 4, 2012

Rédigée le Feb 6, 2012 5:22 PM

Hi,

I'd love to do just that very thing, but I've phoned twice and got through to people who I can hardly understand, and I don't think they can really understand me.

The first time I was cut off, and the second time I was put on hold, then asked by the support person if I had a bluray player (this was after telling her, all of the above thread stuff), then cut off again.

Maybe somebody else would like a go at notifying Sony ?
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Catmambo
2,009 billets depuis
Aug 28, 2003

Rédigée le Feb 6, 2012 6:10 PM

Ah - sorry to hear that. I'll point one of my colleagues to this thread and they can investigate the issue directly hopefully.

Can you just confirm the details of the disc ( region code, releaseing studio, version etc etc) - so we make sure we investigate the exact same disc.

thanks
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katzsisters
9 billets depuis
Feb 4, 2012

Rédigée le Feb 6, 2012 7:29 PM

Thanks,

The disk is "Fright Night" 2011. The new David Tennant, Colin Farrell version. NOT the old one with Roddy McDowall. It seems to be regions A,B, and C. The studio is Touchstone/Dreamworks.

My player is the BDP-S480 UK version.

Thanks again.
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Catmambo
2,009 billets depuis
Aug 28, 2003

Rédigée le Feb 6, 2012 7:29 PM

Thank you for posting on the Sony Forum.

In an effort to give a quick and correct answer to your question, one of the forums experts has escalated your post to our Technical Support team, who will provide them with the information required as quickly as possible.

You can expect one of the forum experts to get back to you with the answer very soon.

Best regards
The Sony Team
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Bravia55HX923
1,825 billets depuis
May 12, 2011

Rédigée le Feb 7, 2012 12:03 PM

So, who marked the thread as solved when at best its only been escalated!!!.
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katzsisters
9 billets depuis
Feb 4, 2012

Rédigée le Feb 7, 2012 12:12 PM

That was me. Sorry.

I thought that was it.

Can I unmark it ?
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Bravia55HX923
1,825 billets depuis
May 12, 2011

Rédigée le Feb 7, 2012 12:21 PM

LOL, nah probably not!, dont worry about it, with any luck S ony will have finished their tea break and come back with the solution!!
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katzsisters
9 billets depuis
Feb 4, 2012

Rédigée le Feb 7, 2012 12:27 PM

I resorted to hiring the DVD version :-)
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terrycollinson
4 billets depuis
Feb 7, 2012

Rédigée le Feb 8, 2012 8:14 AM

Hi there my player does this as well it's a sony S185 it plays the touchstones logo for about 2 seconds then re-starts the player only with this fright night disc i have updated firmware twice since sat 4th feb (mine ended 28 then ending 29on sat spoke to someone yesterday at sony and went to firmware ending 33 last night still not working) I tried this disc on my neighbours player and it played fine on 2 x different players one being samsung (maybe we should buy one of them) blockbusters are blaming the disc and have sent one back to manufacturers to do tests on. They said they would let me know results on friday
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katzsisters
9 billets depuis
Feb 4, 2012

Rédigée le Feb 8, 2012 11:43 AM

I'd be interested in what they say about it too
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Thalamus.

Rédigée le Feb 23, 2012 4:39 PM

Bravia55HX923 wrote:

So, who marked the thread as solved when at best its only been escalated!!!.
katzsisters wrote:

That was me. Sorry.

I thought that was it.

Can I unmark it ?
Bravia55HX923 wrote:

LOL, nah probably not!, dont worry about it
Hi,
just to let you know that this thread has been marked as unanswered again..
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